HELP! My Library keeps resetting itself

I'd start with the largest of the .tmp files as the best candiate file to rename as iTunes Library.itl - try the other files systematically until you find one that represents your library as you expect it...

Empty/corrupt library after upgrade/crash

Hopefully it's not been too long since you last upgraded iTunes, in fact if you get an empty/incomplete library immediately after upgrading then with the following steps you shouldn't lose a thing or need to do any further housekeeping.  Note that in iTunes 11 an "empty" library may show your past purchases with links to stream or download them.

In the Previous iTunes Libraries folder should be a number of dated iTunes Library files. Take the most recent of these and copy it into the iTunes folder. Rename iTunes Library.itl as iTunes Library (Corrupt).itl and then rename the restored file as iTunes Library.itl. Start iTunes. Should all be good, bar any recent additions to or deletions from your library.

Alternatively, depending on exactly when and why the library went missing, there may be a more recent .tmp file in the main iTunes folder that can be renamed as iTunes Library.itl to restore the library to a recent state.

See iTunes Folder Watch for a tool to catch up with any changes since the backup file was created.

When you get it all working make a backup!

Should you be in the unfortunate position where you are no longer able to access your original library, or a backup of it, then see Recover your iTunes library from your iPod or iOS device.

I've noticed more of these missing library posts of late and a common factor to most since I started asking is AVG Anti-Virus. It seems in some cases it might be at least part of the reason why the library file disappears. Try excluding the iTunes folder from any AV scanning process.

tt2

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Resetting security questions.

I recently had an iPhone 4 and just purchased an iPhone 5. I am unable to download music because I forgot my security questions and as I'm using a new device I have to answer security questions. I've forgotten them how do you reset it??

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iPhone 5 loses data connection and won't get it back unless Resetting

Hi everyone,

 

I bought my iPhone 5 about a month ago and I've noticed some issues regarding my data connectivity.

 

It has happened three times within the last month: out of nowhere, the phone loses data connection. The phone itself will work but I cannot use any internet-based functionality. This has even happened when I used my home WiFi connection, and while it appeared to have full signal and my WiFi was working fine in other devices, iPhone stopped receiving any data.

 

My original thoughts are that -occasionally- if 3G signal or WiFI is lost, the phone for some reason won't re-connect automatically. However, I haven't noticed it when I get off the tube, where there's not signal, so I'm not sure what causes the problem.. I'm not even sure whether it's a software or a hardware issue. All these times, I had to reset the network settings in order to get it working again, which is ok as a temporary solution, but in no case acceptable for such an expensive device.

 

On top of that, there have been 2 times so far where people could not hear me on the other end of the line, but only when I put my phone close to my face (and obviously this is not because my face touches the mute button..!). When I put it away or put it on speaker, they can hear me fine. So I guess there is an issue with my microphone as well.

 

I'm with 3 UK, but I bought the phone from an Apple Store. I'm having an appointment with an Apple Genious this week, so hopefully they will replace the phone with one that works ok.

 

Did any of you have any relevant experience in the UK? Thoughts?

 

Cheers,

T.

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