Thứ Bảy, 23 tháng 2, 2013

freezes when i try to open preferences

I upgraded to the newest version of iTunes (Windows 7; Internet Explorer).  My iPhone isn't being recognized so I am following the troubleshooting section of support to attempt to fix this issue.  I now have another one--I want to back up my library to my external hard drive.  I am trying to open Preferences (part of the backup instructions on iTunes support) and every time that I click on it, iTunes freezes.  I have tried the "Troubleshooting unexpected quits, freezes, or launch issues" article to no avail.  Any suggestions?

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